Micro Focus ALM Quality Center Review

We have developers, project managers, stakeholders, everybody referring to one single point-of-truth for everything that is related to a project. We'd like a proper web client that has good coverage.

What is most valuable?

It supports the full test management life cycle. We have other test management tools in place, such as JIRA and a couple others, but ALM provides the broadest coverage from project creation to death.

How has it helped my organization?

We have developers, project managers, stakeholders, everybody referring to one single point-of-truth for everything that is related to a project, from requirements, test cases, coverage, defect tracking, and reporting.

What needs improvement?

The client installation is sometimes quite painful. You need to register some components on the client that need administration rights, which is really tough on the organization. For each upgrade of the software, every minor upgrade, you need to reinstall the client, which means basically somebody needs to travel around and do the upgrades on each client. Basically, what we really would like to see would be a proper web client that has good coverage. There is a web client, but it only covers a very small part of the product, so you can't use it for the full life-cycle, and so we decided not to use the web client.

What was my experience with deployment of the solution?

It deploys without issue.

What do I think about the stability of the solution?

For us, it's stable. We're happy with the stability.

What do I think about the scalability of the solution?

We have no issues with scalability.

How are customer service and technical support?

We have had a bit of trouble at times and, in all fairness, sometimes we felt quite left alone. We've approached technical support with real problems and either they referred us to "well, check it on some of the Internet based forums", or "look at the FAQ", or something like that. Also, we sometimes feel left alone. In the end, it turned out that we were better off sorting ourselves on some forum instead of contacting support and opening a ticket. We're in a quite agile environment and if a support call is stuck for 6 or 8 weeks, it doesn't help us.

Which solution did I use previously and why did I switch?

We were using JIRA before and still are using JIRA. But that is only a section of coverage, so we needed something that has a broader coverage of the process, and the ALM was the choice.

How was the initial setup?

ALM setup was pretty straightforward. We had standard problems like connecting to the active directory and making sure that the missions are set correctly and so on.

What other advice do I have?

Make sure you have full acceptance of all involved or possibly involved groups. Make sure that your management supports it and everybody is happy to use the tool and happy to share a good level of information in the development life cycle. This is where, for us, the most benefit came out of it. If you have a defect, you can easily with a mouse click get the full information.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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