What is most valuable?
It allows us to track test cases that we create, so for all of our applications that we test we build our test cases, load them into Quality Center, and then we also track our defects inside of Quality Center. It allows us to be able to gather metrics based on the applications that we test.
How has it helped my organization?
I would say specific to our business solutions department, we can absolutely take a look for individual applications that we are testing. We can make some decisions about applications being turned over. How defect prone they are. If unit testing is occurring beforehand it helps us at least talk to some "Hey, here is what we received, here is how many defects that we received." It's been helpful with that.
What needs improvement?
What I am hoping with the latest version of Quality Center is that I would like to see a better interface with being able to load Excel spreadsheets, so a lot of times the key way analysts rewrite our test cases in a spreadsheet, and then we load it up. I would like to see where the interface is better as it's not as user friendly in this release that we have, so I am hoping that it is improved with the latest version.
What do I think about the stability of the solution?
It's been pretty stable for everything we've been doing.
What do I think about the scalability of the solution?
I would say that at this point I really cannot speak to that.
How are customer service and technical support?
We haven't used it. I know we are going to upgrade Quality Center this year, so say maybe there will be some more possibilities for us to interact with support.
Which solution did I use previously and why did I switch?
Quality Center was around well before I got to the company.
How was the initial setup?
It was very easy. LeanFT came with UFT 12.5 and greater. Just deploying the UFT package which we're very comfortable with, we were able to deploy LeanFT as well.
Which other solutions did I evaluate?
I know there are some other tools out there if you are looking to manage requirements such as JIRA and a couple of others. I know some are really gauged more towards agile development, but a lot of them are used for requirements and they do have the ability to store test cases but we as a organisation use Quality Center.
What other advice do I have?
It works for us in terms of being able to track our test cases, absolutely being able to store results if we want to put in defects and build metrics. It is a pretty decent tool.