Micro Focus ALM Quality Center Review

Helps us keep track of all the functional testing. Plugins to track e-signatures are hard to implement.

What is most valuable?

ALM helps us keep track of all the functional testing that we do for projects before deployment and even after it goes live. We also use it for tracking future enhancements, and all the functional defects. Test requirements are maintained in ALM.

How has it helped my organization?

It saves time, and definitely mitigates risks in having products which are not very well built, to having a product which will perform well and function well once it goes live.

What needs improvement?

I work in a bio-pharmaceutical company, so we have lot of validated applications, and when we do functional testing for these validation applications, tracking the e-signatures is very important.

I know there are plugins to track the e-signatures, but the problem is that it's very hard to get them implemented. There's no out-of-the-box way, as far as I know, to implement track changes continuously, that comes with add-ons, and those add-ons operated by third parties as well. They are not very mature and there is a huge learning cycle in adopting them. Due to these reasons, the effectiveness of ALM for an industry like ours is less than what we would see in LoadRunner.

What do I think about the stability of the solution?

It has been challenging in the past, specifically when a new version is released and we have to upgrade. We haven't been upgrading that often, and because of that, it may mask some other issues which we would encounter because by the time we upgrade the new version we would have gone through some of the new patch fixes and so on. We wait for a couple of years and then apply the fixes. By that time, most of the big bugs are fixed.

What do I think about the scalability of the solution?

It scales for our requirements but we have been finding it more and more expensive for LoadRunner. They're introducing new protocols, but they are quite scalable.

How are customer service and technical support?

We haven't used technical support directly from HPE. We go through Avnet for all the technical support. They're a value added reseller partner of HPE.

Which solution did I use previously and why did I switch?

We acquired HPE products a long time ago before I was around.

Which other solutions did I evaluate?

We have been using ALM and LoadRunner throughout. I can't recall having used any other solution before that. But one thing I have noticed is that there's less and less emphasis on load, scalability or performance testing, and the emphasis seems to be shifting away completely. This is feedback based on the fact that there's less emphasis on performance and load testing in these seminars as opposed to the last few years.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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