Micro Focus ALM Quality Center Review

Improved Our Ability To Share Reports Which Are Understandable To All Levels Of Business.

What is most valuable?

What I love about it is that it can be used for the entire lifecycle (from requirements to release) and the dashboard is great for reporting.

How has it helped my organization?

The organization I am currently with does not use ALM. I recently moved. At AMC, we began using it during my tenure. When I got there, it was shelfware and they were using spreadsheets. ALM improved our ability to share reports which were understandable to all levels of business. Also having all the bugs for all the projects in one place instead of in a spreadsheet allowed more visibility of issues to all teams. Having test cases in ALM also helped us with spending less time doing rework. Being able to reuse the tests instead of creating new tests saved time.

What needs improvement?

The product could be more user-friendly. It's pretty easy when you know what to do, but it's not intuitive learning that all the features are available. For example, it’s not obvious that you can update a set of test cases with multi-select cut/paste. This was not available in its previous versions.
A lot of people also think all you get is what you see out-of-the-box. A lot of inexperienced users don’t know almost everything is configurable.

For how long have I used the solution?

16 years.

What do I think about the stability of the solution?


What do I think about the scalability of the solution?


How are customer service and technical support?

I rarely needed any as I am an expert administrator.

Which solution did I use previously and why did I switch?

Yes, spreadsheets. We switched because we grew from three people to 10 and needed a tool. ALM was one most of the team had used at other companies.

How was the initial setup?

Complex. There are many steps to follow to set everything up for an upgrade, and if you make a mistake, it's catastrophic.

What's my experience with pricing, setup cost, and licensing?

It is definitely overpriced. Most of the cost is for support that you rarely need if you have an onsite admin.

Which other solutions did I evaluate?


What other advice do I have?

It's better suited as an enterprise tool that can support the licensing cost, instead of for a small shop.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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...who work at a Financial Services Firm
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