What is most valuable?
The most valuable features of ALM are in the new upgraded version of 12.53. We're able to more accurately document our test results, our actual versus our expected results, with the new screenshot functionality. That is the most useful part of the tool for me right now. Of course, we use it as our testing repository, and it's basically the way to show the work that we do as QA testers, and to have a historical view of those executions.
How has it helped my organization?
Because we can trend repeatable results, we can look at trends of things that are continuously working well, and things that continuously get broken within the software development process. So it helps us improve our testing quality.
What needs improvement?
Sprinter, I think, is a good part of this ALM tool, but it has some limitations for us. Based on the type of software we use - we have some web based applications and also some power built applications - not able to capture all the objects, or the way that we develop our software. We're not able to use it as much as we would like to. So Sprinter would be something I would like to see better integrated with the different types of technologies used by the software companies.
I'd like to be able to improve how our QA department uses the tool, by getting better educational resources, documentation to help with competencies for my testers, to make sure they understand how to use the tool. Do they really understand how they're using it? Why they're using it. So, for me, that would useful.
What do I think about the stability of the solution?
For us, so far, it's been pretty stable. Because we have such a ginormous amount of historical data, we've had a little bit of an issue with performance. We were working on copying and creating a new database for that because we have products that we use, FDA regulated products, and we can't get rid of those testing results. So we have to keep them for the life of the product.
So of all of the things that we've experienced, or had issues with, it would be the amount of data we're able to store, because we have to keep everything.
What do I think about the scalability of the solution?
That would go to what I just mentioned above. We're looking at ways to improve being able to capture more results without impacting our products.
How is customer service and technical support?
I haven't used tech support because we have a couple of different layers within the business unit. So I have people that I can go to, and then those people go to tech support. So it is utilized on a different level, just not by me.
What other advice do I have?
When selecting a vendor to work with, the most important criteria are flexibility, availability, and scalability.
I would say it's a good tool. You have to invest the time into learning the different ins and outs of the tool, and become educated on it. I think it can scale as much as you allow it to, but you have to put the time into learning what it has to offer.