What is most valuable?
As a system administrator, HPE ALM can be flexibly configured so that it can accommodate a variety of defined project lifecycles and test methodologies. As a project user, HPE ALM can provide a logical approach in conducting comprehensive test planning, execution, and defect management.
How has it helped my organization?
My organization uses HPE ALM to track the progress of testing and quality assurance efforts across projects that we are formally engaged in. The product has provided my team with metrics that provide various insights into the management and delivery of projects with respect to documented business needs.
What needs improvement?
HPE ALM’s out-of-the-box reporting can be perceived as rigid and limited, to an extent. Knowledge of HPE ALM’s data model is important when setting up certain reports, and can be challenging depending on reporting requirements. Even so, these reports may not translate into appropriate insights that will provide value to a project or management team. The performance of the product may also be a concern, depending on the amount of active connections and data processing that it has to conduct at any given moment.
For how long have I used the solution?
What do I think about the stability of the solution?
HPE ALM is relatively stable, especially with more recent versions (12.5X). However, it is important to consider utilization frequency of HPE ALM at any given time and ensure that hosted application/database servers are configured to handle resource-intensive transactions to minimize performance/availability/data integrity issues. Micro Focus has published certified/supported configurations for running HPE ALM servers and client computing devices.
What do I think about the scalability of the solution?
In general, HPE ALM has the potential to be very scalable from both a feature and usage perspective. HPE ALM has the capability to create project templates which may then be linked and applied to different projects. The solution also allows for customizations to be applied by individual project. However, an organization must exercise discipline in applying consistent processes to manage and govern any projects which use HPE ALM, to avoid data/information management problems.
How are customer service and technical support?
HPE’s technical support services are fair but leave a lot to be desired. An alternative to the direct HPE offering would be to pursue outside, well-known, thirrd-party professional support services that have extensive knowledge in HPE ALM and associated tools.
Which solution did I use previously and why did I switch?
No, I have not used a different solution in the past.
How was the initial setup?
Initial setup of HPE ALM is relatively easy. However, it does become more complex when the product must be configured to meet company needs and compliance policies. This includes site configuration parameters, migrating existing projects from a previous version, securing access, and implementing integration to other HPE products such as HPE Performance Center. Many of these considerations are documented within the HPE ALM Installation and Upgrade Guide.
What's my experience with pricing, setup cost, and licensing?
It appears that most companies choose HPE Quality Center Enterprise or HPE ALM. HPE ALM contains everything included with Quality Center Enterprise, and further adds features focused on cross-project customization, planning, and tracking.
Seat and concurrent licensing models exist; the latter is recommended if a large number of different users will be utilizing the product. There is also the option of utilizing HPE ALM/Quality Center Enterprise as hosted on HPE’s SaaS platform.
Which other solutions did I evaluate?
This product was already chosen from a historical perspective. Although some high-level research around alternative solutions (Helix/TestTrack, Microsoft) was performed, none of them seem to be as comprehensive or as well suited towards satisfying existing needs.
What other advice do I have?
HPE ALM is a relevant product that assists with test delivery, execution, and management within a project-driven environment. I would recommend others to check out the HPE ALM Help Center and product pages for additional information before making a decision.