Micro Focus ALM Quality Center Review

We've found the requirements repository, signature-approval capability, and traceability matrix reporting to be useful.


What is most valuable?

The most useful are the requirements repository, the ability to link requirements to test script steps, and the use of traceability matrix reporting.

How has it helped my organization?

Houses requirements and testing with approvals all in one place. Signature approval capability was very useful.

What needs improvement?

It could be better by incorporating more spell checking and word processing functionalities in steps. Also, it could be more user friendly to "call" other scripts.

For how long have I used the solution?

I have used the latest version of ALM for about four years, but I have used all previous versions going back to 2001 through to today.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

Mostly with the blocking of users when the license limit was reached.

How are customer service and technical support?

Customer Service:

It's 5/10 as our own resources were more useful at solving issues.

Technical Support:

It's 5/10 - our own resources were more useful at solving issues due to time constraints with responses.

Which solution did I use previously and why did I switch?

We did not have a previous solution. This was our first solution.

What other advice do I have?

Make sure it is easy to use for your roles. If you have technical people, other solutions may be better (like resources with VB expertise, etc.). Make sure you implement it as organized by system functionality, not by project.

My current company is just starting to use it, and they keep copying test plans for each project instead of reusing original test plans, which is a waste of time and resources.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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