Micro Focus ALM Quality Center Review

It has given us end-to-end traceability and controlled changes to data allow for validated processes in a regulated environment.


What is most valuable?

  • End-to-End traceability - Request>Test>Result>Defect
  • Versioning
  • Reporting (since v11 when it uses Word templates)

How has it helped my organization?

  • Added electronic signature functionality (in-house dev)
  • Controlled changes to data allow for validated processes in a regulated environment (record workflow)

What needs improvement?

  • Reporting
  • Drill-up, drill-down works sort-of OK
  • Multi-project reporting
  • User-friendliness, it requires some time to get used to

For how long have I used the solution?

I've been using it since 2004, when it was known as Mercury Test Director.

What was my experience with deployment of the solution?

No issues encountered.

What do I think about the stability of the solution?

No issues encountered.

What do I think about the scalability of the solution?

No issues encountered.

How are customer service and technical support?

Customer Service:

7/10.

Technical Support:

8/10.

Which solution did I use previously and why did I switch?

No previous solution used.

How was the initial setup?

It's simple, but customization adopting for a regulated environment is complex as it requires 15,000 lines of code.

What about the implementation team?

It was done in-house.

What's my experience with pricing, setup cost, and licensing?

Review if the all-to-be licensed functionality is needed as certain modules are not used as they introduce needless complexity. You should aim for concurrent licensing if global us is needed as slack periods in one time-zone can be picked up by another.

Which other solutions did I evaluate?

No other options were evaluated, we just upgraded from Test Director>Quality Center>ALM, and we are planning to upgrade from v11 to v12.

What other advice do I have?

ALM/Quality Center is expensive, but it has its value and, in certain cases, the Enterprise edition is way too much, but it is very stable and reliable. You should review v12 Webclient solution for requirements management.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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