Micro Focus ALM Review

It has given us end-to-end traceability and controlled changes to data allow for validated processes in a regulated environment.


Valuable Features

  • End-to-End traceability - Request>Test>Result>Defect
  • Versioning
  • Reporting (since v11 when it uses Word templates)

Improvements to My Organization

  • Added electronic signature functionality (in-house dev)
  • Controlled changes to data allow for validated processes in a regulated environment (record workflow)

Room for Improvement

  • Reporting
  • Drill-up, drill-down works sort-of OK
  • Multi-project reporting
  • User-friendliness, it requires some time to get used to

Use of Solution

I've been using it since 2004, when it was known as Mercury Test Director.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

7/10.

Technical Support:

8/10.

Previous Solutions

No previous solution used.

Initial Setup

It's simple, but customization adopting for a regulated environment is complex as it requires 15,000 lines of code.

Implementation Team

It was done in-house.

Pricing, Setup Cost and Licensing

Review if the all-to-be licensed functionality is needed as certain modules are not used as they introduce needless complexity. You should aim for concurrent licensing if global us is needed as slack periods in one time-zone can be picked up by another.

Other Solutions Considered

No other options were evaluated, we just upgraded from Test Director>Quality Center>ALM, and we are planning to upgrade from v11 to v12.

Other Advice

ALM/Quality Center is expensive, but it has its value and, in certain cases, the Enterprise edition is way too much, but it is very stable and reliable. You should review v12 Webclient solution for requirements management.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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