First of all, the product works. ALM is traditionally more of a waterfall application, but it does allow you to collect your requirements, your test cases, and you can even execute test cases automatically from ALM, which is great. Everyone's trying to do DevOps these days or Agile, so it's a good product.
Improvements to My Organization
It allows us to do things more efficiently. There's nothing like spending millions of dollars upgrading an application, and trying to manage your requirements, your test cases, your defects in a spreadsheet. Who has access to that? That's what that product gives you.
Room for Improvement
We need to move to Agile or DevOps. We have other products that do that, but I'm trying to standardize on a platform. I'm very interested in HP Agile Manager.
We've had no issues with the stability.
It's real easy to scale and add more licenses.
Customer Service and Technical Support
Not directly through HPE. We go through HPE's vendor partner, which is Checkpoint Technologies, and they provide excellent technical support.
When I took over Quality Assurance, we had Quality Center. ALM is the new Quality Center, and we upgraded to version 12 of ALM. 550 projects with no problems.
I came in and decided that we needed to upgrade to v12. We reached out to our vendor partner, Checkpoint Technologies, and they came in, assessed what it would take to upgrade it, and they did the upgrade for us.
It doesn't do Agile very well. We can make it do it, but it wasn't designed to do it either. That's not being fair to the product. It's a waterfall-based product. You should go straight to HPE Agile Manager.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jun 29 2016