Micro Focus ALM Quality Center Review

Valuable for us is having all the data in one place. Having the support for a process of testing.

What is most valuable?

Valuable for us is having all the data in one place. Having the support for a process of testing. That professionalizes testing, more or less. You need input, you need a little bit of training as you could use vicarious approaches when you use ALM.

What needs improvement?

They can improve, of course on the deployment side, now whether that will be ALM or Octane I don't know. ALM-Octane with its lower footprint is of course easier to roll out and with the old Java client. I don't know if I could take to a roll out point of view. HP is probably stuck with a bit of a beast. We haven't got many areas where we think it can improve now, if we use it in combination with other tools.

A particular problem area for us is really to improve support for requirements. We come from an environment where everything had procedures for requirements from a business analyst point of view. Having to switch to ALM is a bit of a disappointment. You lose lots of functionality, for example VOV in comparison, baseline reporting. So far being able actually to write the requirements from a granular way. There are system constraints, very old times in ALM which make it an outdated tool for requirements to be frank.

For how long have I used the solution?

We have been using the product since 2012. We use both ALM and UFT together, as a team.

What do I think about the stability of the solution?

ALM is very stable. I'd still rather you didn't talk about facts, but it's stable. We never had a crash, for example. If that's what you mean.

What do I think about the scalability of the solution?

It is highly scalable.

How is customer service and technical support?

The technical support is pretty good. It probably depends on the support contract type you have. Our contract works pretty well as we have dedicated support engineers for our product.

They are knowledgeable and responsive. Sometimes you need a little bit more, but then HP help us to find it as they're knowledgeable troubleshooters. So we never had a problem to get issues fixed when we found that particular person. It was very effective I guess.

How was the initial setup?

The setup of ALM is, well, mixed. You know the old Java clients give some headaches. That's for ALM.

What other advice do I have?

When considering vendors we look for stability, support and reliability. And that's probably it. So we probably are not going for small vendors.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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