Micro Focus ALM Review
Helps In Managing Defects But Technical Support Is Weak.


What is most valuable?

The Defect Module helps the project team to track the defects in a structured and manageable way until defects closure.

How has it helped my organization?

Helps in terms of managing defects easily.

What needs improvement?

The technical support from the vendor is weak, as I believe the back end script support for the tool is not easy to access and modify by the customer.

For how long have I used the solution?

12 years.

What do I think about the stability of the solution?

So far fine.

How is customer service and technical support?

Not good.

Which solutions did we use previously?

No.

How was the initial setup?

It depends on which version. The upgrade from version 9 to version 11 was not a straightforward upgrade because the whole platform changed. So the upgrade was a manual project and it took the organization a few months to upgrade all thousand projects.

What's my experience with pricing, setup cost, and licensing?

Depends on company direction.

Which other solutions did I evaluate?

No.

What other advice do I have?

Compare with other test management tools to see their benefits. We did compare with JIRA. Every tool has its own pros and cons. It depends on the organization's needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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