Micro Focus ALM Review

We​ have multiple teams across the globe where we have multiple projects set up in it. We have had some issues where the operation is not able to run tests.

What is most valuable?

It gives me the ease of putting together the requirements, test cases, the release test schedules, and executing the test. It can generate the reports for each and every release that we need, and it's quick and easy enough to generate reports.

How has it helped my organization?

We have multiple teams across the globe where we have multiple projects set up in ALM. One project is used by our team in Israel and our other project is used by a team in Atlanta. We have a centralized control or multiple projects going across the globe. So that's a good benefit for us.

What needs improvement?

We actually use Performance Center, too. Where what we need is: When we run any test to the Performance Center, the results are stored in ALM, too. But what happens instead, the results show a summary report in HTML or a .zip file. But if there was a way in the test lab for ALM, after running any Performance Center test, that the the results could be published in the test lab itself instead of going and opening the particular result (if it shows all the response time and whatever transactional data that we have) in the ALM lab itself, that would be beneficial for us.

Also, on and off, we have had some issues with the operation itself where the operation is not able to run the test or something. We have to go back and forth with the vendor and HPE (now Micro Focus) to get this resolved.

For how long have I used the solution?

For the last 10 years.

What do I think about the stability of the solution?

For ALM, we didn't have any specific downtime crashes, but we have had some issues with the database connection. The internal database where we put in the ALM data might crash or the database connection is lost. That's where we noticed some issues.

What do I think about the scalability of the solution?

Whatever version of ALM that we have, it is more than enough for what we have right now. In terms of scaling, I can say it will go beyond four to five years from now.

How is customer service and technical support?

For any of the operators, the support is extremely useful. It's great, actually. They are always available on-time.

How was the initial setup?

It's straightforward to operate, but you actually need to get involved with the concerning vendors when you need their support.

We cannot just go download anything from online and put it. We need some support from the concerning team to make sure everything is right.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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