What is most valuable?
We mostly use the Defect module and then Test Plan, Test Lab. But if you ask about the most valuable feature it is the customization of any action in the ALM client. We can customize any action, window, or workflow of not only the Defect workflow but also any other entity. There is no other tool that can do it in such a way.
How has it helped my organization?
The testing methodology we use means we do not need any other tool for requirements, testing and so on.
What needs improvement?
- Dashboard complexity
- Quick generation (for many entities the reports are very slow)
- Test Lab is very complex, it should be simpler
For how long have I used the solution?
We used it for more than 10 years (from version 8 as Test Director from Mercury).
What do I think about the stability of the solution?
The clients, of course, are not stable, but it is acceptable.
What do I think about the scalability of the solution?
Scalability is not a problem at this time because the hardware is better than the software needs.
How is customer service and technical support?
Technical support is good.
Which solutions did we use previously?
Yes, we used Rational ClearQuest. It was very customizable too but it was old and tough and we need a better and more elegant solution.
How was the initial setup?
Initial setup is very simple, but the upgrade on Linux is impossible so we moved to Windows.
What's my experience with pricing, setup cost, and licensing?
Pricing is very big, so it's good is to negotiate with its vendors. The solution is not so important and should not cost so much.
Which other solutions did I evaluate?
Yes, we evaluated three other options but it was about 10 years ago and it is not relevant now to specify them here. The other options also have very good solutions.
What other advice do I have?
Do the simple implementation, do not customize it because you will have more problems.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sep 25 2017