What is most valuable?
The product offers many features and functionality. A few of my favorites include:
- Integration with Microsoft Office (Word, Excel, Outlook), allowing for streamlined archive of business documents.
- Retention Schedule allows us to incorporate our company schedule directly into the system. By doing so, we are able to confidently manage our destruction process.
- Retention Hold process allows for the suspension on the standard retention process when records are identified as part of a hold order.
How has it helped my organization?
One of our prior products required all records to pass through our Records team to be added to the repository. Thanks to the Microsoft integration, our users are empowered to check their records in as they are created, saving both time and money.
What needs improvement?
We have not yet utilized the web version, as we encountered a few issues during testing.
For how long have I used the solution?
We upgraded to HPE Records Manager 8.1 in 2015.
What was my experience with deployment of the solution?
We have only encountered minor issues during the deployment.
What do I think about the stability of the solution?
We have not experienced any stability issues.
What do I think about the scalability of the solution?
We have not experienced any scalability issues.
How is customer service and technical support?
We appreciate HPE's team of resources, who assist us as issues arise. Technical Support
On a scale of 1-10, I would rate technical support at 9; great group, always willing to share insights, very empowering team.
Which solutions did we use previously?
We actually had two systems in-house for many years. We consolidated down to one.
How was the initial setup?
We had a great Value Added Reseller (VAR) in place. They handled the initial setup and configuration wonderfully.
What about the implementation team?
A vendor team implemented it. I rate them a 10; they were extremely knowledgeable.
What other advice do I have?
We are very pleased with HPE Records Manager.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Mar 07 2017