Micro Focus Data Protector Review

VMware backup integration and cloud recovery lacking; good deduplication implementation with CAPA

What is our primary use case?

The primary use case is mainly for data protection for both short-term and long-term retention. We are resellers of Micro Focus and I am a storage and backup engineer.

How has it helped my organization?

Many colleagues complain about poor and complicated implementation of VMWare granular recovery

What is most valuable?

The feature I like the most is the deduplication implementation with CAPA. It's very good. 

What needs improvement?

I think the VMware backup integration and the cloud recovery is lacking. I also found it difficult to implement the granular recovery solution with Micro Focus for both VMware integration backups and for exchange integration backups. Implementing this solution was a big challenge. Other products like Veeam, or NetBackup have a simpler and more user friendly solution than Micro Focus. Implementation really should be more straightforward. I'd like to see stronger integrations, and an easier setup for granular recovery. It's a feature that plays a great role for data protection.

For how long have I used the solution?

I've been using this solution for 11 years. 

What do I think about the stability of the solution?

Stability depends on the platform. It's quite stable on a Linux platform but I've had bad experience in the past with Windows. I don't know if there is more stability with the new releases, but we abandoned the Windows platform for the core services of Data Protector. We're using Linux.

What do I think about the scalability of the solution?

The scalability is okay although there are issues regarding the database. If you're installing the solution in a physical machine, and you have to extend the database, it's not so easy.  With virtual machines, it's easy to extend it. Scalability depends on the type of installation. I suggest deploying the core as a manager that contains the database, then if you need to scale up storage, you can easily extend the virtual disk in a short time.

How are customer service and technical support?

Technical support has not been good recently and in several cases, I have found the solution myself. I would expect support to be able to manage these issues. 

Which solution did I use previously and why did I switch?

We currently also use NetBackup and Veritas which are both more open to other systems. There is also the Veritas fast solution for appliances together with the pro. With Micro Focus, you need to contact the vendor for equipment for the storage device, and for the new servers and the physical middle servers. NetBackup and Veritas only have one vendor and we get everything from them. It makes it easier to prepare bonds and to design a solution for customers. Veritas also has integration for cloud-native backup, and we have integration for the backup storage before the middle server. There is also good integration with VMware and Data Protector. Micro Focus is not like that. We need three different vendors to provide the same solution.

How was the initial setup?

The time it takes to set up a virtual machine with the software operating system is very quick if it's a new installation. But if it's an upgrade, it is quite difficult, because it takes time to convert the database to the new user. The performance of this product in the Windows platform is not great so we usually don't install it. With VMware, it is easy to attach the kit, the package ISO file. Then the setup is quite easy. In that sense, it's like the other products for this. It's probably more difficult than implementing in a network environment, with firewalls in between middle servers and clients, or between some manager and the new servers.

What about the implementation team?

Implementation was in-house

What's my experience with pricing, setup cost, and licensing?

This solution is a manager service. We resell this product with the manager service in our private cloud that we provide the customers so for us, it's a good price. However, I do think they should lower the price as there are other, better technologies available.

Which other solutions did I evaluate?

EMC Networker

What other advice do I have?

I would rate this solution a six out of 10. 

Which deployment model are you using for this solution?

**Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
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