Micro Focus Data Protector Review

Good stability but hard to use and lacks access to training


What is our primary use case?

We primarily use the solution for our server backup and some Linux system backups as well as a backup for our SQL.

How has it helped my organization?

The main reason for usage is to protect our information. However, we've searching for new tools for increasing the volume of information and increasing platform protection. Unfortunately, Data Protector is not exactly the tool for that task.

What is most valuable?

The stability of the product seems to be quite good.

What needs improvement?

The solution isn't ideal for big data or large CRMs.

We have been lacking proper training on the solution. This seems to be a weak point of the product. They should offer better training for their users.

Other tools seem to be easier to use.

The solution should offer support for the backup of cloud platforms. The same system needs to work with replication and mirror sites, for example.

For how long have I used the solution?

I've been dealing with the solution for five years or so.

What do I think about the stability of the solution?

The stability of the solution is quite good. There aren't bugs or glitches. It doesn't crash or freeze at all. It's reliable.

What do I think about the scalability of the solution?

As this is an appliance, the scalability is limited to the sizing. There's only so much capacity that is possible.

How are customer service and technical support?

It's difficult to get technical support and proper assistance for this tool.

How was the initial setup?

I've only worked with this particular company for eight months and they've had the solution for a number of years previous to my start. I did not play a role in the implementation and therefore can't speak to how easy or difficult the setup or deployment was for them.

I'm not sure how many people the company used for deployment or how many are needed for maintenance.

What's my experience with pricing, setup cost, and licensing?

I don't have any insights into the licensing or costs. It's not an aspect of the solution that I handle directly.

Which other solutions did I evaluate?

We're currently planning on changing out backup tools. At the moment we're looking at Veeam and Barracuda. We have some systems deployed by Spanish users and they already use Barracuda, which is why we are considering it. We're taking licensing costs into account, however, we're finding that the most visible difference is the user interface as well as the style of use - for example, how to backup and recover data.

What other advice do I have?

We're just a customer and an end-user. We don't have a special relationship with this company.

I'm not sure of the exact version we're using. It may be some iteration of version six.

I'd advise new users to implement the solution using a support person and good documentation and to make sure they are putting the correct data policies in place.

In the past, it was quite a good tool, however, now, due to a lack of training, or due to having a lack of staff that is trained in it, it is likely much easier to have something like Veeam, which isn't as complicated of a solution.

On a scale from one to ten, I would rate this product at a five. In comparison, I'd rate Veeam at an eight.

Which deployment model are you using for this solution?

On-premises
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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