Micro Focus Data Protector Review

It's our choice for enterprise backup as it centralizes all our backup needs, although tech support should be organized in ascending tiers vis-a-vis customers' issues.

Valuable Features

  • StoreOnce software
  • Federated deduplication
  • Vendor agnostic

Improvements to My Organization

It is our enterprise backup solution centralizing all backup needs.

Room for Improvement

Technical support process could be easier/technical web site.

Use of Solution

I've used it for five years.

Deployment Issues

When well-planned out and tested deployment was effectively flawless.

Stability Issues

It’s as scalable as my pocket is – limited to my budget.

Customer Service and Technical Support

Customer Service:

It’s as scalable as my pocket is – limited to my budget.

Technical Support:

As mentioned this needs work – support is very granular and needs reorganization. Issues should be separated into tier 1,2,3 etc teams vs type of support needed.

Previous Solutions

I have used others – nothing is perfect.

Initial Setup

Fairly straightforward when planned out and reviewed.

Implementation Team

I did it by myself.

Pricing, Setup Cost and Licensing

Check the available options to ensure your purchasing correctly for your requirements.

Other Solutions Considered

We evaluated other backup solutions all of which are very costly compared to this one.

Other Advice

If you don’t have sys admin resources to dedicate to this project, use proffessional services and ensure your support staff get knowledge after.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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