Micro Focus Data Protector Review

It's our choice for enterprise backup as it centralizes all our backup needs, although tech support should be organized in ascending tiers vis-a-vis customers' issues.

What is most valuable?

  • StoreOnce software
  • Federated deduplication
  • Vendor agnostic

How has it helped my organization?

It is our enterprise backup solution centralizing all backup needs.

What needs improvement?

Technical support process could be easier/technical web site.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

When well-planned out and tested deployment was effectively flawless.

What do I think about the stability of the solution?

It’s as scalable as my pocket is – limited to my budget.

How are customer service and technical support?

Customer Service:

It’s as scalable as my pocket is – limited to my budget.

Technical Support:

As mentioned this needs work – support is very granular and needs reorganization. Issues should be separated into tier 1,2,3 etc teams vs type of support needed.

Which solution did I use previously and why did I switch?

I have used others – nothing is perfect.

How was the initial setup?

Fairly straightforward when planned out and reviewed.

What about the implementation team?

I did it by myself.

What's my experience with pricing, setup cost, and licensing?

Check the available options to ensure your purchasing correctly for your requirements.

Which other solutions did I evaluate?

We evaluated other backup solutions all of which are very costly compared to this one.

What other advice do I have?

If you don’t have sys admin resources to dedicate to this project, use proffessional services and ensure your support staff get knowledge after.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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