Micro Focus Data Protector Review

It's our choice for enterprise backup as it centralizes all our backup needs, although tech support should be organized in ascending tiers vis-a-vis customers' issues.


What is most valuable?

  • StoreOnce software
  • Federated deduplication
  • Vendor agnostic

How has it helped my organization?

It is our enterprise backup solution centralizing all backup needs.

What needs improvement?

Technical support process could be easier/technical web site.

For how long have I used the solution?

I've used it for five years.

What was my experience with deployment of the solution?

When well-planned out and tested deployment was effectively flawless.

What do I think about the stability of the solution?

It’s as scalable as my pocket is – limited to my budget.

How are customer service and technical support?

Customer Service:

It’s as scalable as my pocket is – limited to my budget.

Technical Support:

As mentioned this needs work – support is very granular and needs reorganization. Issues should be separated into tier 1,2,3 etc teams vs type of support needed.

Which solution did I use previously and why did I switch?

I have used others – nothing is perfect.

How was the initial setup?

Fairly straightforward when planned out and reviewed.

What about the implementation team?

I did it by myself.

What's my experience with pricing, setup cost, and licensing?

Check the available options to ensure your purchasing correctly for your requirements.

Which other solutions did I evaluate?

We evaluated other backup solutions all of which are very costly compared to this one.

What other advice do I have?

If you don’t have sys admin resources to dedicate to this project, use proffessional services and ensure your support staff get knowledge after.

Which version of this solution are you currently using?

8.1
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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