The software is integrated with Exchange Server, and lately SAP HANA.
What is most valuable?
SAP R/3 Integration is what I like best because our main production systems are SAP based with Oracle database, the “save-delete archive” feature is of ultimate use. It actually saves the Oracle archive file to the disk and after the save is verified it is deleted form the disk. That way you actually keep an eye on archive space on the physical disk and at the same time you are safe that no archives have been delete from the disk without been checked.
How has it helped my organization?
We started using this product back in 2000. At that point we mainly used the SAP R/3 Integration along with some filesystems backups. From that point on, the software started getting integrated with Exchange Server, and lately SAP HANA. The Data Protector software is getting along with the growing needs of our company.
What needs improvement?
I haven’t found any issues that need to get improved. The main purpose of this software suite (safely backup and restore main systems) is fully achieved. It was already implemented as the company’s first backup and restore solution. As the company evolved and the technology implemented evolved along, it seemed that the software adequately supported our systems.
For how long have I used the solution?
I've been using them since 2000.
What was my experience with deployment of the solution?
Generally no, but there were some issues that appeared when we first tried to deploy the software to a HANA database environment. However, they happened mainly because of the HANA database Linux environment.
What do I think about the stability of the solution?
Mainly, I can’t say that I have encountered major stability issues. At some point in time, patches fixed some minor issues.
What do I think about the scalability of the solution?
No issues encountered.
How is customer service and technical support?
Customer service is excellent with a ticket per call.
Through the fifteen years of support from HP, you realize that many things have changed. But, above all, I have to say that technical support has remained at a constantly high level. Depending on the issue, each time, the support may be local or international. Nevertheless you will get your job done.
Which solutions did we use previously?
This was the first backup and recovery solution.
How was the initial setup?
The initial set-up is very straightforward. Nothing special to be done, as it's got very friendly user interface.
What about the implementation team?
Back in 2000 the software was implemented by HP. I wasn’t present for the implementation, but after that, some upgrades and migrations has happened. Both HP Greece and an in-house software engineer have performed the projects. I have to say that the level of their expertise is more than adequate.
What was our ROI?
As we have most of our systems integrated to HP Data Protector, and because we have many daily and even hourly backups, I must say that we have a high ROI in our case.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing clearly depends on the systems that you plan to backup. How many systems do you have to backup (licensing), what kind of support do you prefer for your systems (24/7, 8/5) (pricing).
What other advice do I have?
You have to check the needs of your systems before you decide on your backup solution. Do you have many different platforms? Do you want to integrate the backup solution with a SAN environment? Do you want to use integrations (SAP R/3, Exchange Server, SQL, etc.)
Disclosure: I am a real user, and this review is based on my own experience and opinions.