Micro Focus Data Protector Review

Our primary use is for disaster recovery, but the most frequent use is the restore function when a user accidentally deletes a file.


Valuable Features

Our primary use is for disaster recovery, but the most frequent use is the restore function when a user accidentally deletes a file or two. Being able to restore the files quickly is extremely important.

Improvements to My Organization

We are required to provide an offsite location for our tape rotation, and we use the D2D function regularly. This function allows the backups to run faster and more efficiently.

Room for Improvement

I think the GUI needs a vast overhaul. DP has looked the same since its inception. The functionality has improved, but the interface is not attractive and a little clumsy.

Use of Solution

We've had this solution for over eight years now. I've been the subject matter expert for it for the past five years. I've upgraded the solution from v6 to v10.

Deployment Issues

The deployment was standard, other than hardening the product for use in our secured environment.

Stability Issues

There have been no issues with the stability.

Scalability Issues

When we need to upgrade or increase scalability, the procedure is quick and painless.

Customer Service and Technical Support

Customer Service:

Customer service is good, not great. Usually when we need some level of assistance, hold times are about 20 - 25 minutes on the phone, or about two days via email (in response).

Technical Support:

Tech support has been good and they are usually able to assist us once we get in contact with them.

Previous Solutions

We went with HP for their solution from the beginning. Since most of our hardware is HP, we decided to use them for this solution as well.

Initial Setup

The initial setup was extremely straightforward. We have a great team of system engineers and they worked on getting the solution to run within our environment without any real issues. There weren't any real issues in getting the system setup and running.

Implementation Team

We had the option of using professional services to do the installation, however, we chose to do it ourselves. Just think about an overall design, what your current and future needs are, and implement for the future.

ROI

I'm not sure in dollars our ROI, but the system has definitely paid for itself time and time again. We've used it for basic backups/restores and have successfully utilized it in our disaster recovery plan.

Other Advice

The product works as described in our environment, but we are required to harden the application, which causes some backup failures. Otherwise, the D2D function and backups/restores function fine.

The only advice I'd offer is to plan your backup solution with great detail. Make sure it will fit within your infrastructure and that the system is scalable. Make sure licensing is understood and that there are professional services available to implement the system in case your team needs assistance.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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