Micro Focus Data Protector Review

We can recover the user-specific data when there is data loss, such as a mailbox or file server.

What is most valuable?

  • Backup to Disk with StoreOnce software catalyst
  • Disaster Recovery
  • Zero downtime backup

How has it helped my organization?

Data Protector helps us to maintain data consistency and recover data with minimum downtime. We can recover the user-specific data when there is data loss, such as a mailbox or file server.

Having dual-cell manager in the environment at primary and secondary sites, data restoration and services can be made up in case the primary site goes down completely.

What needs improvement?

  • Technical Support
  • Troubleshooting
  • Restore using multi-path
  • Restore for Microsoft Exchange
  • GRE

For how long have I used the solution?

I've used it for more than seven years.

What was my experience with deployment of the solution?

I've had no issues with deploying it.

What do I think about the stability of the solution?

There isn't much instability as the product has been stable with the exception of a few bugs during upgrades.

What do I think about the scalability of the solution?

There have been no issue with scalability until now for mid-level datacenters.

How are customer service and technical support?

Customer Service:


Technical Support:

Technical support is very poor and I would rate it as 1/10. The response from L1 is very slow and there is no handover when the engineer finishes the shift. There's no direct interaction with the L2 or L3, which makes the case take more time. L1 basically behaves as a mediator for transferring the information from the customer to L2 or L3, and they don't perform any troubleshooting.

Which solution did I use previously and why did I switch?

I haven't migrated a customer with different solution to Data Protector, but I have seen a customer move from Data Protector to Avamar, Veeam, and Commvault, who had better product offerings.

How was the initial setup?

The initial setup is straightforward if you understand the architecture correctly.

What about the implementation team?

We implemented it with out in-house team.

What's my experience with pricing, setup cost, and licensing?

Licensing is categorized for each sub component rather than on the basis of services which is what we would like. For example, there is one license for all GREs, and similarly one license for all zero downtime backup products.

Which other solutions did I evaluate?

No other options were looked at.

What other advice do I have?

It's easy to learn for new users, not complicated, and has a simple backup and restore procedure. Last but not the least, it's easy to recover in case of disaster. The drawback is that there is some inconsistency and bugs with the level of technical support.

I would recommend the product to others keeping in mind the ease of implementation, maintenance of software, and easy backup and restore steps.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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