Micro Focus Data Protector Review
We can recover the user-specific data when there is data loss, such as a mailbox or file server.


Valuable Features

  • Backup to Disk with StoreOnce software catalyst
  • Disaster Recovery
  • Zero downtime backup

Improvements to My Organization

Data Protector helps us to maintain data consistency and recover data with minimum downtime. We can recover the user-specific data when there is data loss, such as a mailbox or file server.

Having dual-cell manager in the environment at primary and secondary sites, data restoration and services can be made up in case the primary site goes down completely.

Room for Improvement

  • Technical Support
  • Troubleshooting
  • Restore using multi-path
  • Restore for Microsoft Exchange
  • GRE

Use of Solution

I've used it for more than seven years.

Deployment Issues

I've had no issues with deploying it.

Stability Issues

There isn't much instability as the product has been stable with the exception of a few bugs during upgrades.

Scalability Issues

There have been no issue with scalability until now for mid-level datacenters.

Customer Service and Technical Support

Customer Service:

4/10

Technical Support:

Technical support is very poor and I would rate it as 1/10. The response from L1 is very slow and there is no handover when the engineer finishes the shift. There's no direct interaction with the L2 or L3, which makes the case take more time. L1 basically behaves as a mediator for transferring the information from the customer to L2 or L3, and they don't perform any troubleshooting.

Previous Solutions

I haven't migrated a customer with different solution to Data Protector, but I have seen a customer move from Data Protector to Avamar, Veeam, and Commvault, who had better product offerings.

Initial Setup

The initial setup is straightforward if you understand the architecture correctly.

Implementation Team

We implemented it with out in-house team.

Pricing, Setup Cost and Licensing

Licensing is categorized for each sub component rather than on the basis of services which is what we would like. For example, there is one license for all GREs, and similarly one license for all zero downtime backup products.

Other Solutions Considered

No other options were looked at.

Other Advice

It's easy to learn for new users, not complicated, and has a simple backup and restore procedure. Last but not the least, it's easy to recover in case of disaster. The drawback is that there is some inconsistency and bugs with the level of technical support.

I would recommend the product to others keeping in mind the ease of implementation, maintenance of software, and easy backup and restore steps.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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