Micro Focus Data Protector Review

We use it with just a client on servers, and then do backups. The license structure for advanced features can make it costly.


What is most valuable?

We bought it when it was a very simple product with a clear license structure, and it just did what we needed it to do.

What needs improvement?

The license structure for advanced features, such as backing up to disk or compression, can make the license pretty costly. That’s the main thing because we use it in a very simple way with just a client on servers, and then do backups. That license structure was really simple and cheap; but if you want to do a little bit more, then the structure gets pretty expensive.

For how long have I used the solution?

We have been using Data Protector for 15 years.

What do I think about the stability of the solution?

It has really improved over time. In the beginning, it was not a real enterprise solution but it has evolved into an enterprise solution.

What do I think about the scalability of the solution?

It is scalable. It has a nice relationship to the hardware that HPE has.

How is customer service and technical support?

It depends. It takes some time to get to the real person who knows how to solve the problem. So that's difficult with HPE. You need to pass the first level, a second level, and so on.

We get phone or WebEx sort of support.

Which solutions did we use previously?

We have always used Data Protector in our organization.

How was the initial setup?

Upgrading the solution is straightforward. We do it ourselves without any help.

Which other solutions did I evaluate?

Every other year, we look at what's new in the market. We take a quick look, and scan to see what’s around to see if we should switch. We look mainly for vendor reliability. The support level should be good. For the past 15 years, we haven’t done much switching because there was no reason for it.

Still, there are other products that fill gaps in the backup market, like Veeam and other ones.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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