Micro Focus Data Protector Review

Reliable solution that enables us to do different backups for different databases


What is our primary use case?

We are using the on-prem version of this solution. We use the software for both the Microsoft application backup and Oracle backup.

We are planning to switch to Veeam in the next six months.

What is most valuable?

The feature that was most valuable was that we could restore one mailbox and we could do different backups for different databases.

What needs improvement?

I'm sure Data Protector has improved because we have an old version and I think the new versions have many new features but I'm not familiar with them. The version we are using now does not work with virtual machines and it lacks many features. I'm sure the new version is better. It has many functions that can compete with Veeam, but the problem is that its price is more expensive. It's very expensive compared to Veeam and other similar solutions.

We changed Microsoft to a virtual environment, so in a virtual environment, we could not do a backup with the version we're using. It doesn't work with a virtual machine. In addition, we could not restore the machine. This is the main problem with it. 

We are switching to Veeam because Data Protector is lacking good virtualization features and because the cost is very high.

For how long have I used the solution?

We have been using this solution for ten years.

What do I think about the stability of the solution?

The solution is very stable but we had some problems with our VTL although, this is a hardware problem.

What do I think about the scalability of the solution?

The scalability is good. 

We have three users using this application: Infrastructure section head, one senior infrastructure administrator, and one infrastructure administrator.

We require two staff members for the maintenance of this solution. We use this solution daily. 

How are customer service and technical support?

Their technical support is good. When we wanted to change our partner and to have the support from another partner, we didn't find any partner in Egypt that could help us. We didn't know that HP is not responsible for this solution. When we bought it, it was HP Data Protector and now it's Focus. It was very hard to know this. We sent a request to Focus, but they didn't respond to our request.

If you previously used a different solution, which one did you use and why did you switch?

Before this solution, we were using a Linux platform and we were using an open-source program, I don't remember the name. We switched from Linux to Microsoft. 

How was the initial setup?

The initial setup was complex. It was not easy. Data Protector itself is easy to install, but sometimes when we re-install it, it doesn't work and some agents do not work properly especially for Microsoft and for Unix.

Our deployment was done in 2008 and it took two to three days to finalize our deployment, the agents, and everything and to be sure that all backups were working well.

What about the implementation team?

We used a partner for the deployment. We had a good experience with them.

What's my experience with pricing, setup cost, and licensing?

The licensing cost was not annual. We didn't pay any license. We paid when we deployed and we didn't pay for anything after that. There were no additional fees after the initial payment. 

What other advice do I have?

The solution is very stable, it was very helpful. We are confident that when we do a backup, we are sure that we can restore it which is very valuable. It's very reliable and we are confident when doing a backup, we could restore it. 

I would rate it an eight out of ten. It is very stable and we trust it but we've had some problems with it which is why I would deduct two points. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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