What is our primary use case?
We recommend this product to our customers. We act as vendors and resellers. This is actually one of the solutions we often recommend to our customers most often. Usually, this is the best choice for banking and financial institutions. It is deployed by their development team in-house. They use it to manage and test product lifecycles.
What is most valuable?
We actually find all of the product's features valuable. But at this point, we are trying to upsell by adding additional components like RAFT (Re-usable Automation Framework for Testing) to the test cycle.
What needs improvement?
Strictly in terms of this product, I think it is a top-notch solution and I think the technology is still the best on the market. What might be improved is maybe just look at the pricing. It is a bit confusing compared to other products that we also sell.
Whatever innovation they can come up with would be an excellent addition if it adds useful functionality. The only thing I can think of that they might add is something like features you can find in Codebashing that they have not yet implemented. I don't know if it has all of those features. If not, it would be useful for something like that to be added.
For how long have I used the solution?
We have been suggesting the product since before the merger with Hewlett Packard.
What do I think about the stability of the solution?
This is a very stable product.
What do I think about the scalability of the solution?
This product is scalable. Most of our customers are enterprise customers. I can point out three off the top of my head. If the product can scale to the enterprise level, it makes sense that it is quite scalable.
How are customer service and technical support?
The technical support is actually a problem that needs to be addressed. Since the acquisition and merger with Hewlett Packard, it has been really hard to know who the technical or salesperson to talk to. Micro Focus has a whole lot of solutions that are of value in our region, but it seems that they are not doing a proper job of coordination of knowledge. There is a huge knowledge gap from the Micro Focus team in the way they support businesses. We were hoping that the transition was the thing that affected the lack of better support. But by now we should be able to point to who the person is that is in charge and the person to talk to when it comes to the various products. I really don't know anybody in charge of the technical team to help us properly with issues.
How was the initial setup?
I think the initial setup for the on-demand product is straightforward. The product installed on-premises is somewhat complex. For this reason, it is better that the on-premises version is installed with the help of integrators or consultants.
What other advice do I have?
I would definitely recommend Micro Focus Fortify any day for clients who are looking for a good security solution.
On a scale from one to ten where one is the worst and ten is the best, I would rate Micro Focus Fortify on Demand as a nine out of ten.
Which deployment model are you using for this solution?