What is our primary use case?
I am a managed service provider, a reseller, and a consultant. In other words, I am a total geek.
I added a whole bunch of features and changes three or four years, but I don't know if they followed my recommendations; however, they did implement some changes that I suggested.
There's an onsite version and there's a cloud version. We typically don't want an enterprise type version because the clients that we work with are fairly large. The last place we used this solution employed 150,000 people.
We have clients that have as few as 10 employees, and other clients that have thousands of employees. I would say the mid-sized businesses that we work with are between 250 and 700 people.
It's all Citrix. We do load balance. We do load testing for Citrix deployments to determine whether or not we're going to get what we expected.
The ability to run long packages for extended periods of time, and actually mimic end users. That's really what we use it for.
We use it for validation. When you put together a system that has two to three thousand people on it, you need to be able to test it. To do that, you need a product that allows you to cast two to three thousand users on a system.
What is most valuable?
Micro Focus LoadRunner Enterprise Is very user-friendly.
What needs improvement?
The reporting has room for improvement.
For how long have I used the solution?
I have been using this solution, on and off, for roughly six to seven years.
In the last 12 months, I don't think I've actually loaded it up, but I have had my PS team load it up several times.
What do I think about the stability of the solution?
It's a stable solution. I'd give Micro Focus LoadRunner Enterprise a 4.5 out of 5 on stability.
We never experienced any bugs or glitches; those are typically in the actual loads that you're running, but that's not their fault, that's your fault.
What do I think about the scalability of the solution?
Scalability-wise, I have not had any problems. It's gone as high as I needed it to go. There are issues when supporting two to three thousand users. I don't ever go any higher than that.
A typical test is between roughly 150 and 250 users, and the most I've ever gotten is 3000. The scalability has been there for what I needed it to do. I really can't speak outside of that realm.
How are customer service and technical support?
I have never called their technical support, but their online documentation is pretty good.
Which solution did I use previously and why did I switch?
We deployed three different solutions. One of them was free from VMware and the other one was Login PSI. We didn't really switch, it's just different feature sets we're looking for or methodology we want to use; whether or not the client wants to spend a hundred grand upfront.
How was the initial setup?
For me, the initial setup is straightforward — I've done it a few times now.
What's my experience with pricing, setup cost, and licensing?
The price is okay. You're able to buy it, as opposed to paying for a full year. You can just on-demand purchase it for your users for a day or two, which is nice in an MSP business like mine. If I need to use it for separate clients, I don't have to have a huge layout of capital upfront.
What other advice do I have?
Make sure you know what your use case is before you buy it.
On a scale from one to ten, I would give this solution a rating of nine. It's very good at doing what it needs to do. I think that the reporting needs a little bit of work, but that's pretty much it. I think every reporting system needs a little bit of work, so take that with a grain of salt.
Which deployment model are you using for this solution?