What is most valuable?
For me, it's the fact that I can train my team on a single tool. It really is kind of our Swiss Army Knife in that it can handle so many different types of protocols and technologies, and I don't have to train my team on multiple tools to handle each of those.
How has it helped my organization?
It's really given us a lot of insight into, especially as we've moved into DevOps now, incorporating that into our CI lifecycle. We can start the performance testing earlier on, carry the same results through, and have it as part of our release cycle.
What needs improvement?
Mobility, I think, is the biggest for us right now. We're really getting into mobile app testing, native mobile app testing, so native Android and IOS devices.
What do I think about the scalability of the solution?
As far as scalability goes, we're able to spin up load generators to handle an incredible size of load, so really we're just limited by the amount of hardware that we can spin up for it.
How are customer service and technical support?
We use a third-party partner to do tech support and it's been fantastic with them.
We have, ourselves, gotten to Mircro Focus on a couple of issues that have been actually escalated all the way up to the team back in Israel, I think that's where they're located.
That was fantastic. We actually had them, they came out on site with us, some of the developers for Performance Center, and talked to us about some of the ways that we were using it. Some of the features that they thought customers no longer needed that we were actually telling them were still valuable to us, and they wound up bringing back a few features that were on the chopping block.
Which solution did I use previously and why did I switch?
I wasn't directly involved in the decision to invest in Performance Center because we'd been using it since it was LoadRunner, and I've been using it for pretty close to 20 years now. So that was before my time.
How was the initial setup?
I was involved in it. I'd say it was fairly straightforward for us because we used our support partner to help us out, guide us through some of the pitfalls of the initial setup. But he gave us a two-week timeframe that he said we'd be able to get it set up in, and we easily had it set up within a week.
What other advice do I have?
When looking at vendors, support is the big one. Also, ease of training people on the tool, and just the variety of technology supported.
In terms of advice, I would say the biggest choice is that Performance Center really is for a very large enterprise. So I'd say evaluate if it's really what you need for the size of your organization. But if it is, it really can support pretty much any kind of technology you throw at it.
Performance Center is really our go-to tool for anything that we have to test. It's just our default tool for whatever technology we have.