Micro Focus Network Node Manager Review

Good stability, quite mature, and capable of having all network devices in a single place


What is most valuable?

We are able to have all network devices in a single place in order to send the alerts to an umbrella tool (Service Now). 

The stability is quite good.

It's quite a mature solution.

What needs improvement?

Technically speaking, I'm facing some issues when monitoring Barracuda firewalls. There is some room for improvement in this area.

The documentation for the initial/upgrade setup present errors sometimes.

For how long have I used the solution?

This product has been used in our company for ten years, I suppose, however, I have been personally using it only for two or three years.

What do I think about the stability of the solution?

Regarding stability, we don't face any issues. It's reliable. There aren't bugs or glitches. It doesn't crash or freeze.

What do I think about the scalability of the solution?

From the very beginning until now, we deployed to two servers in a fail over environment. Therefore, I can't really speak to the scalability of the product.

How are customer service and technical support?

Technical support could be much better and work much faster.

Typically, is taking some time so solve tickets. If involving a higher level expert is needed, you should wait.

How was the initial setup?

The initial setup is somewhere in between. It's both not so easy, and also not so complex. We have the Linux version. Some years ago we had physical servers and we migrated to virtual ones. 

There were some issues and we opened some tickets, however, in the end, they were solved. It's just that there are a few key steps that need to be handled carefully during installation. You need documentation to guide you. However, some of the articles meant to assist were not very accurate. If you're following exact instructions line by line, and you are not getting what is expected, you have to do a bit of problem-solving by yourself.

What's my experience with pricing, setup cost, and licensing?

I don't handle the pricing, however, it's my understanding that the product is quite expensive.

What other advice do I have?

I would recommend the solution to others due to the fact that it's quite stable and mature. That said, there are a few improvements that can be made.

Overall, I would rate it eight out of ten.

Which deployment model are you using for this solution?

On-premises

Which version of this solution are you currently using?

2019.05
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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