Micro Focus Network Node Manager Review

One controller gets all information to a single point. We need to wait a long time to get a solution for a ticket.


What is most valuable?

The most important benefit is to have one controller and to get all information to a single point. This is easier than looking at different points to see where messages and tickets are coming from.

How has it helped my organization?

It makes our work easier.

What needs improvement?

I think the technical support should be improved.

What do I think about the stability of the solution?

There is not a lot of downtime. It's OK.

What do I think about the scalability of the solution?

We have had no problems with scalability for our infrastructure and our dimensions.

How is customer service and technical support?

Sometimes technical support is not so amazing. We need to wait a long time to get a solution for a ticket. And often they repeat the same questions. You open the ticket, and you get questions back that you already answered in the ticket. So it's often a long wait and not so easy to get the right people. Offices tend to get inferior support.

How was the initial setup?

I was not involved in the initial setup. We have used HPE software since about 1995. Sometimes it has been good, but at times it was very terrible. In the last year or so, there has been improvement and I think it's come a long way, but it’s not on the mark yet.

What other advice do I have?

I think you should take a look at it. If it fits your needs, then it's OK. But it's not the only solution. There are other alternatives.

When choosing a vendor, the solution has to be a benefit to our companies. It must be a complete package. The best software turns out to be not the best thing if technical support is not good or there are other issues; then go with something else.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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