What is most valuable?
It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's. This seems to be the most valuable feature for us right now.
How has it helped my organization?
We have a central screen that alerts us to problems from all parts of the business. This enables our operations team to have visibility of all issues and deal with them or call out as required.
What needs improvement?
I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers. We're looking forward to that upgrade.
For how long have I used the solution?
I think it's been seven years since we first used it.
What was my experience with deployment of the solution?
We've had no issues with deployment.
What do I think about the stability of the solution?
It's been stable though we've had issues in the past. I'm not sure whether they were hardware related or OS or the product, but it seems to be quite stable in the past few years.
What do I think about the scalability of the solution?
I haven't bumped into any issues, so it's scaling well.
How is customer service and technical support?
I would evaluate them as weak, unfortunately. They're barely bearable in the quality of the guys that support us. There are not always specialists in their support system. They seem to be learning as much as we are. So support is weak, I'd say.
How was the initial setup?
The initial setup was straightforward. I had no problems with it.
What other advice do I have?
Plan your implementation. Learn what's really important to your business that's not even from an IT perspective. That's only natural production or sale side or whatever it is and use that to map it onto your implementation. That's what I would say.