Micro Focus Operations Manager Review

Helped us to increase transparency and visibility of the IT department. We would like to see more sensors in the dashboard.

What is most valuable?

It's helped us to increase transparency of our line of business, as well as both transparency and visibility of the IT department within the company.

What needs improvement?

Currently the BVD, it's not living. We would like to see more sensors in the dashboard. If you go over 60 miles on the screen, nothing happens. Part of our BVD is a map of Switzerland with some highlighted agencies where there is something specific happening. If it moves over 60 miles over this location, nothing happens. But there are 160 locations and it's not always very easy to find out if there is a yellow light there and which location it is exactly.

For how long have I used the solution?

The first implementation of the Business Value Dashboard went live early this year, so we have now 11 months of experience with it.

What do I think about the stability of the solution?

It is very stable. We don't have any vulnerability or issues like that.

What do I think about the scalability of the solution?

The BVD does not have a problem with scalability. You can add additional sources and increased uptake frequency. We don't see any problems going forward.

How is customer service and technical support?

It's a very new product so support is not very mature. You have to find the right people in HPE to support it correctly. Then it works great.

How was the initial setup?

Well, implementation is straightforward. It's a reason to implement the dashboard. The more complex things are the numbers that will be produced, but that's not a problem of the product. That's a problem of how to consolidate these numbers.

Which other solutions did I evaluate?

The initial trigger was that we had a new head of communications and she has been working for a newspaper before where they had a very large newsroom. So we had to have a newsroom too and we had to fill it with content and the BVD was the best thing for it. At the time, we were approached by HPE to be the first user of this product and then we started the work with them. That was the way we went.

Disclosure: IT Central Station contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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