Micro Focus Operations Manager Review
Reduced the number and duration of outages as support teams are notified immediately when something goes wrong


What is our primary use case?

With our HPOM installation, we monitor the European (and part of the global) infrastructure of our financial services, consisting of around 800 servers in various regions.

How has it helped my organization?

It has greatly reduced the number and duration of outages as support teams are notified immediately when something goes wrong or even before something breaks. The integration with the ticketing tool makes sure that there is a record for every issue.

What is most valuable?

The various types of monitors are very useful. We use them all:

  • Threshold monitors
  • Log file monitors
  • Open message templates
  • SNMP trap monitors
  • Process monitors
  • Database and infrastructure SPIs.

Additionally, the Performance Manager provides great insight into our systems' performance.

What needs improvement?

Installing and upgrading the HPOM and Operations Agent software is not always easy and the process can be quite fragile. Once it is running, it is very quick and stable, but an upgrade can quite easily break something or terminate unexpectedly.

For additional features, we are looking forward (and implementing) OMi 10.6x.

For how long have I used the solution?

More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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