Micro Focus Real User Monitor Review

Easy to implement, good technical support, and the application performance monitoring works well


What is our primary use case?

We are a solution provider and the Micro Focus Real User Monitor is one of the products that we implement for our customers. They use it primarily for monitoring users and application performance.

What is most valuable?

The most valuable feature is application performance monitoring.

The implementation is quite easy.

What needs improvement?

We would like to see support for non-Windows environments. Right now, we have to use it on a Windows server, but some of our customers don't like this.

I would like to see improvements made in terms of agent-based support. As it is now, we can install an agent on the application server, but it is not recommended for systems that are in production. In our experience, it is a really good option that we can implement for customers that do not want to reconfigure or change their network.

For how long have I used the solution?

I have been working with the Micro Focus Real User Monitor for approximately 10 years.

What do I think about the stability of the solution?

This product is quite stable.

What do I think about the scalability of the solution?

This is scalable in some ways but not others. If you want to run multiple RUM Engines then you have to install multiple servers, and they cannot run in a single instance. For example, one RUM server can be used but it has to be standalone, with no backup server or load balancing support.

Our customers are varied in terms of size and industry. Many of them are very large enterprises, with more than 10,000 employees.

How are customer service and technical support?

The Micro Focus technical support is quite good. They also have a critical response team, which can provide an immediate response if needed. I have had the opportunity to work with them on some complex cases and they are very powerful, useful, and friendly with the customer. It saves a lot of time.

How was the initial setup?

The initial setup is quite simple. I find it quite friendly for both installation and configuration. Our customers also find it easy to understand.

The length of time required for deployment depends on how many modules the customer wants to monitor, as well as how many the RUM server can discover.

What other advice do I have?

My advice to anybody who is implementing this product is to read the manual carefully and work with support during the implementation phase. This will help to avoid issues in the future.

Overall, this is a good solution. One final complaint I have is that the roadmap from the vendor is not clear, which makes it less attractive to some customers.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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