Micro Focus Service Anywhere [EOL] Review

One of the best features is the ease of use Out of the Box.

What is most valuable?

  • Configuration Management
  • Dashboarding
  • Analytics is definitely a game changer and has the potential to provide the organizations with usable data to be to enable them to be proactive in addressing customers’ requirements

How has it helped my organization?

One of the best features is the ease of use Out of the Box with very little need for tailoring to get started. We can provide a rollout in two to four weeks from customer engagement to production use. HPE aligns this closely with frameworks, similar to ITIL, as well as best practices.

What needs improvement?

It needs better integration with other solution and product sets from HPE.

For how long have I used the solution?

I've used it for close to three years, since HP Service Anywhere v2, and we're currently using the latest version.

What was my experience with deployment of the solution?

We had some teething problems with Dev tenant export to production tenant import.

How are customer service and technical support?

7/10 - you get good days and bad days regarding the time to resolution, and the time to get a reply from support. However, mostly it's very good.

Which solution did I use previously and why did I switch?

We still use HPE Service Manager alongside it, as we are implementers of the products to customers. Each one has its pros and cons, and depending on customer requirements we can guide them as to which is the best solution to implement.

How was the initial setup?

It was very easy to deploy and configure. It was not entirely codeless, however this was very minimal and easy to understand.

What about the implementation team?

We are a vendor and have done multiple deployments for different customers across different organization types.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing is reasonable, and if adoption is good, ROI more than offsets the cost of licensing. Additionally, all the infrastructure, maintenance, and support costs sits with HPE.

What other advice do I have?

If you are looking for a quick ITSM deployment to address your needs without unnecessarily complicating the processes and deployment, you should look at HPE Service Anywhere.

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partners
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