Micro Focus Service Anywhere [EOL] Reviews

Name: Micro Focus Service Anywhere [EOL]
Brand: OpenText
Rating: 4 (15 reviews)

4.0 out of 5

15 reviews
100% willing to recommend

1,142 followers

What is Micro Focus Service Anywhere [EOL]?UNIXBusinessApplication
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Micro Focus Service Anywhere is a comprehensive, Big Data SaaS service desk based on industry best practices and built on a modern, scalable platform. Micro Focus Service Anywhere is easy-to-use with no installation, seamless upgrades, and rich out-of-the-box capabilities.

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Buyer's Guide

Help Desk Software

April 2024

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Helped 767,319 peers since 2012

Featured reviews

it_user468339

Systems Monitoring Engineer at America First Credit Union

Jun 24, 2016

I'd like to see better ways of getting reports into a paper copy which means the ability to export into Excel. They've got a little bit of an issue there with rich text fields not being able to. The suggestion is using what's called the BI integrator to go directly after the data in the database. We're just implementing that now, but I don't know how that's going to work for us yet. If it works then that's not a problem. If the BI integration works then I'm not going to complain about it, but that's an enhancement I wish was there. The way the big data pushes information to the technician or the agent. One of the enhancement requests we've put in is we wish that we could prioritize what is spit up in front of the agent. Right now, sometimes non-important information is pushed in front of them. The knowledge article that they're looking for is down further. We need a way to give weight to a knowledge article or give weight to something else to make it pop to the top. That's something I'd like to see enhanced.

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it_user476796

Director, Enterprise-wide Application Services at BC Public Service

Jul 10, 2016

I guess there's two camps. One is tweaks to what's already there for incident management. Incident is one of their most mature modules, but there are still some things that we'd be looking for. Some people granular, specific things around ability. One of them is ability to add more values. A list of values is quite limited right now. We would actually like to see something pretty granular like that. It is tweaking things. Then on a bigger scale, I guess on the request management module. It's not as mature, and so we have got a few things we're looking for there that we're working with HP on.

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AsstDirector497

Assistant Director, IT Operations at a financial services firm with 501-1,000 employees

Jun 26, 2016

Reporting is a challenge. We're working out how we can effectively report on what's going on. The other thing is that Service Anywhere seemed to have, or HP when they designed this, seemed to come up with this idea and they deviated a little from standard service management terminology and practice. They have a thing called a "support request," which is almost like a mini incident. It's not really a true incident. So my team is kind of struggling to understand what that's all about. It seems to be baked into the tool. It's just how the designers designed it. So that's been a bit of a challenge, dealing with support requests.

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Micro Focus Service Anywhere [EOL] market share

Product category:

As of March 2024, the market share of Micro Focus Service Anywhere [EOL] in the Help Desk Software category stands at 0.2%, marking an increase of Infinity% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Help Desk Software

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Learn more about Micro Focus Service Anywhere [EOL]

Using Big Data analytics, Micro Focus Service Anywhere proactively suggests knowledge during the natural course of service desk activities based on what is trending and most relevant. Big Data is embedded, analyzing all useful ITSM data across traditional structured records and previously unused, unstructured data. Combined with social collaboration and an attractive, modern interface, employees become more self-sufficient and tickets are reduced. Agents also become more efficient as tickets are automatically categorized and assigned to the appropriate agent, and when an agent reviews a service request, the system offers information that can resolve the issue and helps fill in required fields. Big Data also provides insights into trends to help process owners become more proactive, improving service quality.

Quick to deploy – your service desk can be up and running in just a few short weeks. Once deployed, it is then simple to administer and maintain going forward. Upgrades are effectively effortless. Its out-of-the-box capabilities reduce the need for customization and further decrease implementation times and associated costs.

For additional information read the Forrester Total Economic Impact Study on Micro Focus Service Anywhere.

To try a 30-day free trial of Micro Focus Service Anywhere, visit: hpe.com/software/servicedesk

Micro Focus Service Anywhere [EOL] was previously known as HPE Service Anywhere.

Micro Focus Service Anywhere [EOL] customers

·         United Airlines
·         America First Credit Union
·         AerLingus
·         PointClick Care
·         Faro Europe GmbH
·         The Hutton Institute
·         Tunise Electronique