Micro Focus Service Anywhere [EOL] Review

Provides easier access to data for reporting.


Valuable Features

Self service portal and speed of development

Improvements to My Organization

Easier access to data and for reporting which gives the data for managing IT. It has provided us with a very good change management process.

Room for Improvement

The process of moving updates from development to production.

Use of Solution

Nearly two years

Deployment Issues

Deployment went according to plan once we sorted out how we wanted the processes to work.

Scalability Issues

None

Customer Service and Technical Support

Customer Service:

Getting better

Technical Support:

Very good

Previous Solutions

The previous solution was provided as part of a managed service. It did not have a change management module and was very difficult to get management reports from it.

Initial Setup

The initial set up was kept simple as there were very tight timescales.

Implementation Team

We implemented the system ourselves with some help from HPE.

Pricing, Setup Cost and Licensing

It has a very flexible pricing structure so make sure you understand it fully before committing.

Other Solutions Considered

We evaluated:

HP Service Manager - Too mature for the state of service management in our company

ServiceNow - Too expensive and implementation too complex for our timescales

OTRIS - Implementation too complex for our timescales

Other Advice

Go for it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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