Micro Focus Service Manager Review

Supports ITIL v3. Nothing comes close.


What is most valuable?

The ability to properly follow ITIL v3, from interaction thru request, catalogue, problem and change.

It has an intuitive front end which allows us to roll out good customer end user experiences.

For how long have I used the solution?

In its current iteration, around 3 years.

Which solution did I use previously and why did I switch?

No, I have been using HP ITSM solutions now for 13 years.

What other advice do I have?

My only concern is the flexibility of the product in smaller environments. HP do recommend people use their Service Anywhere product for SMEs. Unfortunately the nature of some businesses and agencies is that this isn't possible and they insist on their own in-house tool.


Disclosure: I am a real user, and this review is based on my own experience and opinions.

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