Micro Focus Service Manager Review

I like the general behaviour but it wasn't always stable.

Valuable Features

Customization of SD, IM, PM, CM modules, general behaviour.

Use of Solution

7-8 years

Deployment Issues

All the time, sadly.

Stability Issues

Same, it wasn't always stable. Actually, I wouldn't call it stable now either.

Customer Service and Technical Support

Customer Service:

Hmm, let's see. That functions pretty well...

Technical Support:

Now, this is the point where I could write some serious stories about how HP failed to help us.

Previous Solutions

Nope, I'm all HPSM.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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