Micro Focus Service Manager Review

I like the general behaviour but it wasn't always stable.

What is most valuable?

Customization of SD, IM, PM, CM modules, general behaviour.

For how long have I used the solution?

7-8 years

What was my experience with deployment of the solution?

All the time, sadly.

What do I think about the stability of the solution?

Same, it wasn't always stable. Actually, I wouldn't call it stable now either.

How are customer service and technical support?

Customer Service:

Hmm, let's see. That functions pretty well...

Technical Support:

Now, this is the point where I could write some serious stories about how HP failed to help us.

Which solution did I use previously and why did I switch?

Nope, I'm all HPSM.

Which version of this solution are you currently using?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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