Micro Focus Service Manager Review

• It integrates well with multiple Management Information Bases (MIB's).
• It can detect the Cisco switch backplane's latest condition

• It detects abnormal network traffic -- even from a PC network interface card
• It provides us with many types of logs with hundreds of thousands of log entries

It's not user friendly (too complex), and it gives limited guidance documentation of how to filter all the logs detected. We struggle with filtering over 50 types of logs with more than 200,000 lines of log information.

It can detect the Cisco switch backplane's latest condition, but I'm unable to find any documentation to provide me the value insight of these logs, hence reducing the power of risk management for my customers' network environments.

We implemented it around 2008.

It takes around 24 hours to detect all the network equipment & VLANs. If any of the network equipment or VLANs are missing from the finished network topology, you need to delete the whole topology, reset the system, and scan again.

We previously used a very old version Solarwind, which could only detect CPU & memory. The main purpose for the upgrade project, was due to a broadcast storm occuring with my previous customer.

It took my HPOV classmate and a team of more than 10 people to implement this product, and it has lasted less than four years due to a lack of research of their requirements. Due to the complexity (depending on your project scope, implementation can take around two months to finalize all the needed settings.

We used some very skilful vendors (two freelancers, and a wiring company). The vendors were HP NNI for the server, and HP PI for the manual setup – (including reporting), then the wiring company

There are three types of licenses, so make sure the license you select fits into your project scope. It took ove two weeks to verify the licenses, but it has lasted with my customer for more than six years.