Micro Focus Service Manager Review

We can log onto the equipment so we know when the equipment is, for example, freezing in the live environment. It's only now beginning to be a web-based interface, but for now it's still very clunky.


What is most valuable?

We are an organization with 45,000 assets. Service Manager gives us a single system where everything is centralized in one base. We can log onto the equipment so we know when the equipment is, for example, freezing in the live environment.

How has it helped my organization?

It's web-based so we don't need to buy the spoke. Just log into it and away you go.

What needs improvement?

The user interface is very clunky. It's only now beginning to be a web-based interface, but for now it's still very clunky.

What was my experience with deployment of the solution?

It deploys without issue.

What do I think about the stability of the solution?

It's very stable, but that's part of its clunkiness.

What do I think about the scalability of the solution?

It scales for our needs.

How is customer service and technical support?

We have an HP on-site support contract, which is nice and easy.

What other advice do I have?

Get it. It's a one-stop-shop solution.

Which version of this solution are you currently using?

9
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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