Micro Focus Service Manager Review

I like the flexibility and the integrity of the product.

Valuable Features

The flexibility and the integrity of the product. It allows me to have a rock-solid platform for change, problem, and incident control.

Improvements to My Organization

It's been in place for many years, and it's given us a platform that we can rely on for audit and for change. We know it's always going to be there.

Room for Improvement

The licensing model could be made more flexible. Some of the reporting capabilities could be adapted for some of the modern reporting tools.

Stability Issues

Very stable.

Scalability Issues

It's salable for a price.

Customer Service and Technical Support

I haven't had to use it very often but when I have it's adequate.

Other Solutions Considered

I know there are competitors out there that have a little more flexibility and a little more ease of implementation. For what we use it for, it's good.

Other Advice

Look at everything out there. Think about how you're going to grow in the future, because that's going to certainly impact the cost of the product.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Micro Focus Service Manager reviews from users
...who work at a Financial Services Firm
...who compared it with BMC Remedyforce [EOL]
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
523,535 professionals have used our research since 2012.
Add a Comment
ITCS user