Micro Focus Service Manager Review

Well-structured in modules but needs a lot of customization for ops management


What is most valuable?

It's pretty well-structured in modules.

How has it helped my organization?

It's easier to roll it out within the company and to sustain the processes.

What needs improvement?

It needs good integration with the configuration database, that's lacking at the moment, It's not that good. 

It's very important to integrate also with other tools. They've shown the four suites that they are going to have in the future, so it's very nice. It's slim, but it needs a very good integration, and it needs a very good analysis and a relationship within the topic, so that you get the information for performance, quality, costs, and so on. 

The integration of all these topics and how they are interlinked, interconnected with each other, it's not that great at the moment.

It's more for tracking and documentation purposes, not that much for operation management purposes. You need to do a lot of customization to use it for operation management purposes.

What do I think about the stability of the solution?

It's stable.

What do I think about the scalability of the solution?

Not that scalable. The functionalities still need to develop some, so that it's really scalable, and you can use it for operations management. 

Which solutions did we use previously?

It was, I think, a CA solution. SoftDirect, I think; there were several. It was a company decision to switch but I wasn't at the company at the time.

Which other solutions did I evaluate?

I wasn't at the time, but I think they were further considering the SoftDirect that they had. They had HPE and also another provider. There were three in the running.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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