Micro Focus Service Manager Review

It helped us conform with ITIL service management requirements. The stability could be better.


How has it helped my organization?

It helped us conform with ITIL service management requirements.

What needs improvement?

I would like to see continuous improvement in the HPE SM.

What do I think about the stability of the solution?

The stability could be better. There are a lot of changes between versions and in the updates.

What do I think about the scalability of the solution?

I think the scalability is good.

How is customer service and technical support?

It was great to work with technical support.

How was the initial setup?

HPE did the initial setup.

What other advice do I have?

HPE is a strategic partner for doing such work. I would advise colleagues who are considered this solution to take it.

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
More Micro Focus Service Manager reviews from users
...who work at a Financial Services Firm
...who compared it with BMC Remedyforce (EOL)
Learn what your peers think about Micro Focus Service Manager. Get advice and tips from experienced pros sharing their opinions. Updated: July 2021.
521,817 professionals have used our research since 2012.
Add a Comment
ITCS user
Guest