Micro Focus Service Manager Review

It is reliable and has a lot of functionality. The codeless part needs to improve.


What is most valuable?

It's mostly so reliable and has a lot of functionality. We're using a lot of HPE tools and we can do a lot with it. So, its functionality is the most valuable feature.

What needs improvement?

When I attended the conference, I just saw a presentation about the Containers part and am really looking forward to that, because installing a new version/upgrading is always a pain. I think that this could be a big improvement.

It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well.

I think there are still some improvement possibilities and flexibilities needed, but, overall, it's a good solution as it is right now.

For how long have I used the solution?

I have been using this solution since 2011.

What do I think about the stability of the solution?

I started using this solution in 2011, it has improved a lot in the past years.

We have just installed Service Manager 9.41, the new version and I'm really glad about this version; it's really nice and is making me smile.

What do I think about the scalability of the solution?

It has scaled mostly over the past few years, but I think it could be a bit more flexible in terms of how it scales and the upgrading aspect.

How is customer service and technical support?

Sometimes, it takes a while to find the right person or to get a point over but mostly, the support is okay.

What other advice do I have?

I'm in finance, so it's mostly the reliability part that is important while selecting a vendor. As a company, we are trying to be reliable to the outside world, so we need reliable suppliers that can support this ideology.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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