Micro Focus Service Manager Review

It provides workflow support and the ability to support events


What is our primary use case?

  • ITSM service processes
  • The richness of supporting standards, such as ISO 20000.

How has it helped my organization?

We have inherited a customer base with Micro Focus Service Manager. It gives us better understanding and control of service management.

What is most valuable?

  • Configuration options with very granular control parameters.
  • Workflow support and ability to support events.

What needs improvement?

  • Pure cloud-based native functionality is lacking.
  • It lacks templates to support out-of-the-box best practices.

For how long have I used the solution?

Less than one year.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partners.
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