SiteScope Review
It allows us to run queries to deal with different cases, so that we don’t have to go back to HP to open an ER for us.


Valuable Features

The most valuable feature is its ability to do what it’s supposed to do, which is to ensure that you have a wide array of tool-sets to properly monitor your infrastructure. Also, that it’s able to scale properly is valuable.

Improvements to My Organization

The products have been able to deliver the service to our business, which is to ensure that the applications that depend on our servers are always available. The business and support teams can be supported properly. We can choose how to use HP’s tools to monitor the changing dynamics of IT technology. Sitescope allows us to run queries to deal with different cases, so that we don’t have to go back to HP to open an ER for us. That’s one of the main things I love about the product.

Room for Improvement

I think, what comes to mind, to be able to reliably do more monitoring on a single Sitescope server in a more compact way, with fewer servers, would be an area for improvement. Right now there’s no way to really say that you’ve hit the limit for the server, but that’s important to know.

Stability Issues

Every product has its issues, but I think overall it’s stable. It’s never perfect but it’s pretty good.

Scalability Issues

I think that the scalability needs to be worked on a bit. We can scale fine horizontally, but we’d like to scale less horizontal and be more compact. HP still has a bit of ways to go to ensure that this happens. I would give it a 6-7/10.

Customer Service and Technical Support

It depends. When you purchase the product, you have somebody managing your account that always handles your case, which ensures that you get the response from the right tier of service, which we’ve found extremely helpful.

Previous Solutions

About nine years ago, they were changing requirements in what we were doing, so we needed to find a solution that could cover as much that we needed.

Initial Setup

Straightforward and very good.

Other Solutions Considered

We also looked at BMC, and IBM. We chose HP because of the pure requirements and matching functionality with the product. I think the key reason why we chose HP is that the solution gives you a tool-set to monitor the technology vs. other products that only gives you a very specific solution that you can only use to monitor one particular technology.

Other Advice

You need to ensure that functionality meets the majority of your requirements. Quality or proposed quality of their support as well as their ability to keep ahead of the curve in terms of the technology. But remember there’s no perfect solution – you always apply the 80/20 rule and find the solution that can match your current requirements and anticipate what your future needs are. That’s why we’ve had our product for over nine years now, which shows we did a good job with our selection.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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