Micro Focus Voltage SiteScope Review

System resource monitoring that generates automated alerts and support tickets

What is our primary use case?

We use SiteScope for monitoring of our production systems, system resources, and also some application monitoring.  

What is most valuable?

I think that the product's ability to monitor the systems and applications are the most valuable features. We get alerts over email if there is an issue. We can also use it for our customer support incident and problem management. SiteScope can be integrated to have tickets created automatically when the alert thresholds are breached.  

What needs improvement?

We are evaluating AppDynamics as a potential solution. We want to understand how that compares to and may be better than SiteScope. So I don't know exactly at this time what can be improved, but that is why we are evaluating AppDynamics. We are taking the opportunity to compare the features in both of these products to see if SiteScope measures up to other products in the category.  

At this point in the comparison, I think what I would say AppDynamics does provide one capability that I think SiteScope does not. This is the ability to track a business transaction from the client through all the layers spanning the architecture. So there is more continuity in tracking from the user to the webserver to the database. This might be something that they could consider adding to SiteScope.  

So what I would like to see included most in the next release of SiteScope is the ability to do better transaction tracking. The other thing I would like to see is SiteScope should provide capabilities to display some graphs of information summaries. For example, say if I want to look at the resource utilization of a system or part of a system over a period of time, it would be nice to be able to get a quick preview of that provided in a graph to get a quick idea without a lot of other evaluation.  

For how long have I used the solution?

We have been using it for five years at least, probably more.  

What do I think about the stability of the solution?

SiteScope is stable. We have absolutely no issues with that.  

What do I think about the scalability of the solution?

It is easy to scale. We have about one hundred users in our company who are using SiteScope. Most of them are support engineers. I have no idea about the resources needed for maintenance because that is a separate team. The demand and usage are pretty high on a daily basis, but this does not seem to adversely affect performance.  

How are customer service and technical support?

So far our experience with the product has been good enough that we have not had to contact technical support.  

Which solution did I use previously and why did I switch?

We did not have a different solution previously, and at the time we adopted the product we thought that SiteScope was a complete solution. It is not bad, but in the last five years, we learned more about what we might want to see in the product and what is possible with this type of product. As this is the case we are evaluating AppDynamics currently.  

The main reason we are evaluating AppDynamics is because of the capabilities of business transaction tracking through the system. We think that AppDynamics will do this in a more satisfactory way for us and we do not have this feature with SiteScope.  

What other advice do I have?

My advice to other people considering SiteScope as a solution in this category of tools is that I think SiteScope is a good product. It is definitely useful and provides a lot of value. I do not have any other advice in terms of being an end-user because all those things are not a perspective I have on the product.  

In general, I would recommend SiteScope. On a scale from one to ten where one is the worst and ten is the best, I would rate SiteScope as an eight-out-of-ten.  

Which deployment model are you using for this solution?

Private Cloud
**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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