What is our primary use case?
Our company manages four different city hospital environments and all of them have SiteScope but each uses a different version depending on how long ago the product was implemented. We're a government organization.
We use and manage SiteScope monitoring tools in our different projects. Each project has different kinds and numbers of users. For example, one has 2,300 users, but normally we use SiteScope for the servers. Physical and virtual. SiteScope monitors 200 virtual servers in one of our projects. I'm a managed services manager and we're a customer of SiteScope.
What is most valuable?
I can say for the system environment, SiteScope can be useful.It is easy to monitor using WMI protocol to get CPU,Ram and disk status. Also, you can monitor URL. Managing site scope is not as difficult as its reveal.
What needs improvement?
The tool dashboards are not good and don't meet our customers' needs. Because of this we generally use open source tools like Grafana and we also use Nagios for monitoring as a free tool. We're able to gather gather information from SiteScope or the other network tools like NMI to create a dashboard in Grafana.
When we use the OMI tool as an umbrella, and SiteScope attempts to allow that, the problem is that a technician can only do one alert from OMI. The integration doesn't work properly. We need to see it in both tools and we're unable to do that. Finally, SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL.
For additional features, I return to the dashboards. Normally Micro Focus has an integration tool, OPR, for the dashboards. It's not useful and it also needs a high source, at least 24 CPU, and at least 96 gigabyte of RAM. I doubt Micro Focus will develop SiteScope dashboards and other tool dashboards because they'll say they have another tool for it, but it's not a useful tool.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
We've just had one serious integration problem between two tools, OMI and SiteScope. Other than that, it's been a very stable solution.
What do I think about the scalability of the solution?
We've only carried out minimal scaling over the last two years. We started with 180 servers and are now up to 200. It's not much so it's difficult to judge scalability.
How are customer service and technical support?
Maybe we were unlucky, but I don't like Micro Focus support very much. Sometimes they are good, sometimes they are bad. It depends on the products and depends on the problem.
How was the initial setup?
Initial setup is reasonably simple. We've installed four times for the four different projects. It takes a short time to install one tool without any configuration. The configuration takes about a day.
We do the implementaton ourselves and then our customers deal with maintenance which is done on site.
What other advice do I have?
People should know that if they only use SiteScope, it won't be enough. They will need to get support from other tools. For example, without HM tools, without network manager tools, it will not work. They won't get the old alerts from their environment and they will be unhappy. SiteScope alone is not enough.
I would rate this product a seven out of 10.
Which deployment model are you using for this solution?