Microsoft 365 Business Review

Feature-rich and promotes collaboration, but the technical support needs improvement


What is our primary use case?

Our main uses for this product are PowerPoint Slides, Excel, and Word. There are the main business use cases. We also use Outlook, Skype for Business, and Teams.

What is most valuable?

All of the individual features and components are good, although the one that I like best is Microsoft Teams.

It is a collaborative platform, so you can do everything in one place.

What needs improvement?

In Microsoft Teams, there is a lot of opportunities to improve. For example, search capabilities should be improved. When performing a search within Teams, it should also search through Outlook, files, and the other areas of the system. This is something that is missing within the collaboration platform.

In the future, a dashboard should be included.

For how long have I used the solution?

We have been using Microsoft 365 Business for almost two years.

What do I think about the stability of the solution?

So far, this product has been stable and we have not experienced any challenges.

What do I think about the scalability of the solution?

We have more than 2,400 users and do not have plans to increase usage.

How are customer service and technical support?

The technical support is pathetic.

How was the initial setup?

The current deployment that we have was quite simple. However, we are planning to integrate it with Cisco, and once that is complete, we will know how complex it is.

What's my experience with pricing, setup cost, and licensing?

This is an expensive product because it is subscription-based, which is always more expensive than a perpetual license.

What other advice do I have?

My advice for anybody who is implementing Microsoft 365 Business is to have some in-house capability, as we do. This is the best way to engage with this product.

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
**Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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