Microsoft 365 Business Review

User-friendly with a straightforward setup and good scalability potential


What is our primary use case?

We primarily use the solution for email, collaboration, some business applications like Sharepoint, and the Exchange server.

How has it helped my organization?

For example, we have depended heavily on it for our remote work capability, we have worked 100% remotely since the Covid-19 pandemic hit.

What is most valuable?

The email on offer is very nice. It's very easy to use. We've enjoyed that aspect so far. It's very clearly laid out.

We can easily collaborate between users with. We can share and work on documents, for example. 

The solution has the capabilities to help me organize my week.

The product is very proactive. They know there are issues before we report them and they alert us to the fact that they are working to fix things.

For the most part, the solution is very user-friendly.

The initial setup is extremely straightforward.

What needs improvement?

Microsoft is having some issues now and therefore it may not be the best time to evaluate them. However, they acknowledge that they have the issues. They are working to fix things.

The stability is a real issue right now. It's something that they need to fix.

It's a bit complex in itself when you get into items such as security or compliance. That said, if you're knowledgeable it's no trouble. We are excited to see the end result after the various roll outs that MS is currently carrying on.

For how long have I used the solution?

I've been using the solution for years. It's been a long time. I have quite a bit of experience with the product.

What do I think about the stability of the solution?

The stability is not so good. It's an aspect of the solution we really don't like. They need to work on this. There is some stability, however, there are some issues with integrations. I am assuming that these recent stability issues stem from the various rollouts and integration activities that MS is carrying out to better improve the solution.

What do I think about the scalability of the solution?

The solution scales easily. If you want to add people, you simply add them. However, that means you need to buy more licenses, so your cost will go up.

How are customer service and technical support?

Support can be a bit better, however, they are quite good at being proactive. Usually, they know there is a problem before we do, and by the time we reach out they are working on a fix of some sort.

Some of their support is AI as well, which means that over time, as it learns, it will get better and more effective. Basically, it needs to be a bit more robust. It needs to be more flexible in terms of understanding what you're looking for. That will likely come /improve with time.

Which solution did I use previously and why did I switch?

We did use Outlook and Exchange, however, the ease of managing a SaaS versus on-prem meant it was more scalable and it's easy to manage. We didn't have to bother with any back-end integration.

How was the initial setup?

The initial setup is not complex at all. It was straightforward for our team. Basically, you log in online and download the software and everything is basically automatically set up so it's easy. You don't have to worry about complexities.

The deployment just takes a few minutes. It's very fast and easy. Of course, the download time depends on the speed of your internet.

What about the implementation team?

We handled the process ourselves. We did not need the assistance of an integrator or consultant. It was all done in-house.

What was our ROI?

A bit of a tough one to calculate for MS365 but I would say that it is positive, very positive.

What's my experience with pricing, setup cost, and licensing?

The licensing is flexible. You can pay yearly or monthly. It's up to you.

The overall cost is relative. There aren't a lot of other mainstream options, except for maybe Google Email.

Which other solutions did I evaluate?

Google Apps

What other advice do I have?

We are using the latest version of the solution at this point. I cannot recall the exact version number, however. It may be the 2019 release.

Currently, we have about 30 people on our team.

We do plan to continue to use the solution going forward. We have no plans to change to something else.

I'd recommend this solution to other organizations. I would rate it at an 8 out of 10. The collaboration capabilities we have now are amazing. We really appreciate what it empowers us to achieve.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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