Microsoft 365 Business Review

Stable with good security and an easy initial setup

What is our primary use case?

We are using the product primarily for all of our internal documentation and exchanges. The use cases are nothing special. It's quite basic for the most part.

What is most valuable?

The fact that it's completely on the cloud is one of its most useful aspects. We do not have to manage anything. 

We use the Office and Teams mostly. They are very helpful applications for our office.

The solution is very easy to use. It's completely transparent and extremely easy to navigate.

The stability is quite good. 

We found the installation to be very simple.

The solution offers good security and compliance.

What needs improvement?

From time to time we have some issues with OneDrive. OneDrive is not perfect. It's nice, however, from time to time we have some problems specifically with reloading the replication. We have to set it up again and again. It's not very stable.

The technical support process could be a bit more secure. The information should stay within the ticketing system itself and not be passed via email.

For how long have I used the solution?

We've been using the solution for three years or so. We've used it for a while now.

What do I think about the stability of the solution?

The solution has proven to be quite stable. Its performance is good. There are no bugs or glitches and it doesn't crash or freeze on us. 

What do I think about the scalability of the solution?

We don't really scale the solution. We're a pretty small company. We're only three users, and therefore do not need to scale at all. Therefore, I can't really speak to its capabilities. However, in the future, we are likely to expand usage.

How are customer service and technical support?

I've only had one experience with technical support. It was not for me. It was for one of the customers. However, the experience was really, really good. 

Once it was finished, they ask for feedback. Technical support was perfect, however, the ticketing system was not that great. Once you've created a ticket, all the next steps are through email. Yet, if there is an email or something which is private, it should not be sent by email. That's why they have to improve the ticketing process. They should send a link to your ticket via email and always keep the information itself within the ticketing system.

Which solution did I use previously and why did I switch?

The company is quite new. Before I was working at a bigger company which was completely different. However, when we started this new business, we decided to make it as simple as possible for us. That's why we decided to move to the cloud completely.

We also use Zoho for the cloud, for all our accounting, and invoicing, and so on. There is no Microsoft offering for that. It's completely separate. There is no link between them.

How was the initial setup?

The initial setup is not difficult or overly complex. It's pretty straightforward and simple. 

The deployment is quick and only takes a few clicks. Implementation is only a few minutes. From an end-user point of view, it's even faster as it's just a click or two.

We don't need anyone to handle deployment or maintenance.

What about the implementation team?

We handle the implementation ourselves. We have an IT team and we are quite capable of managing the implementation. Therefore we don't need the assistance of any integrators or consultants.

What's my experience with pricing, setup cost, and licensing?

We have a license that we pay on a monthly basis.

Which other solutions did I evaluate?

We did not evaluate other options before choosing Microsoft.

What other advice do I have?

We're just a customer and an end-user.

We are using the latest version of the solution.

We are like customers. Even if we do not sell these kinds of services, when customers ask us for advice, we recommend them to move to Microsoft. One of our business lines is in GDPR. For that, we recommend them to move to something which is completely secure. Microsoft Office 365 is one of them. We recommend customers move to Office 365 for that reason. 

I'd rate the solution at a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

**Disclosure: I am a real user, and this review is based on my own experience and opinions.
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